Q & A

Appendix B: Q&A

I can not see any recording data after installation?

A：

1.	Make sure if you registered. When register success, OpenRaw will execute. Please input instructions at local host. edetective:/# ps –x \| grep OpenRaw [ This “\|“ is “Shift”+”\” ] If OpenRaw is running correctly, you can see the following message. ./OpenRaw -t /datas/rawdata -i ethX ./OpenRaw -t /datas/rawdata -i ethX ./OpenRaw -t /datas/rawdata -i ethX ./OpenRaw -t /datas/rawdata -i ethX ./OpenRaw -t /datas/rawdata -i ethX ./OpenRaw -t /datas/rawdata -i ethX ./OpenRaw -t /datas/rawdata -i ethX
2.	Please verify that system detect PCI WatchDog Card. Please input the instruction at local host. edetective:/# lspci –n \| grep 6666 [ This “\|“ is “Shift”+”\” ] If PCI WatchDog Card is installed correctly; you can see the following message. Class 1180: 6666:4100 (rev 02)
3.	Please verify that there is IP address in “Online IP List”.

Note: Local host means you should directly connect monitor and keyboard to E-Detective server.

How to change IP?

A：

Local Host: Please refer to “Installation Guide” “Chapter 4. System Configuration”;
Remote Control: Please refer to “ SETTING à Network Set ” in “User Manual” “Chapter 2. E-Detective Function Description”.

How to install hardware? Which mode is fit for Customer needs?

A：

Please refer to “Installation Guide” “Chapter 2. Appliance Deployment”.

Note: If you choose Mirror Mode, Switch Hub should provide mirror function.

Can not backup “E-Detective” data? Or can not burn CD?

A：

Please make sure your CD-ROM is installed in IDE2 or 1st slot of the second bus wire.

Why files captured from FTP are *.txt?

A：

Please right-click and select “save file as”, then modify the extension to *.jpg, *.pdf, *.rar…etc.

Can not capture data from MSN, ICQ or AOL server?

A：

Please open port 1863 and 5190 on firewall.

Can not access “E-Detective” by browser after turn on “E-Detective”?

A：

Please login by “https://” not http://, e.g. https://192.168.1.60.

Only see IP address of Proxy server in records if I use Proxy server in gateway. Is it correct?

A：

Yes, just receive recording data of Proxy server if it is in front of gateway.

Why those forwarding items in E-mail records can not be forwarded after setting?

A：

All the settings will be initialed after one hour, and all the columns “Sender”, “Receiver” and “Topic” should fit the forwarding rules.

After setting network access rules, “E-Detective” doesn’t show any alarm to system administrator. How come?

A：

It will be active after setting new rules for one hour.

Can not open email directly in POP3/SMTP?

A：

Please delete all the update package of “outlook express” in “add/remove program” in “Control Panel”.