|
I
can not see any recording data after installation? |
| A: |
1.
|
Make sure if you
registered. When register success, OpenRaw will execute.
Please input instructions at local host.
edetective:/# ps –x | grep OpenRaw
[ This “|“ is “Shift”+”\” ]
If OpenRaw is running correctly, you can see the following message.
./OpenRaw -t /datas/rawdata -i ethX
./OpenRaw -t /datas/rawdata -i ethX
./OpenRaw -t /datas/rawdata -i ethX
./OpenRaw -t /datas/rawdata -i ethX
./OpenRaw -t /datas/rawdata -i ethX
./OpenRaw -t /datas/rawdata -i ethX
./OpenRaw -t /datas/rawdata -i ethX |
|
2.
|
Please verify that system
detect PCI WatchDog Card.
Please input the instruction at local host.
edetective:/# lspci –n | grep 6666
[ This “|“ is “Shift”+”\” ]
If PCI WatchDog Card is installed correctly; you can see the following
message.
Class 1180: 6666:4100 (rev 02) |
|
3.
|
Please verify that there
is IP address in “Online IP List”. |
Note: Local host
means you should directly connect monitor and keyboard to E-Detective
server.
|
|
|
|
|
How
to change IP? |
A:
|
Local
Host: Please refer to “Installation Guide” “Chapter 3. System
configuration of Local”;
Remote Control: Please refer to “ SETTING → Network Set ” in “User
Manual” “Chapter 2. E-Detective Function Description”. |
|
|
|
|
How
to install hardware? Which mode is fit for Customer needs? |
| A: |
Please
refer to “Installation Guide” “Chapter 1. Appliance Deployment”. |
Note: If you choose
Mirror Mode, Switch Hub should provide mirror function.
|
|
|
|
|
Can
not backup “E-Detective” data? Or can not burn CD? |
A:
|
Please
make sure your CD-ROM is installed in IDE2 or 1st slot of the second
bus wire. |
|
|
|
|
Why
files captured from FTP are *.txt? |
A:
|
Please
right-click and select “save file as”, then modify the extension to
*.jpg, *.pdf, *.rar…etc. |
|
|
|
|
Can
not capture data from MSN, ICQ or AOL server? |
A:
|
Please
open port 1863 and 5190 on firewall. |
|
|
|
|
Can
not access “E-Detective” by browser after turn on “E-Detective”? |
| A: |
Please
login by “https://” not
http://, e.g. https://192.168.1.60. |
|
|
|
|
Only
see IP address of Proxy server in records if I use Proxy server in
gateway. Is it correct? |
| A: |
Yes,
just receive recording data of Proxy server if it is in front of
gateway. |
|
|
|
|
Why
those forwarding items in E-mail records can not be forwarded after
setting? |
| A: |
All
the settings will be initialed after one hour, and all the columns
“Sender”, “Receiver” and “Topic” should fit the forwarding rules. |
|
|
|
|
After
setting network access rules, “E-Detective” doesn’t show any alarm to
system administrator. How come? |
| A: |
It
will be active after setting new rules for one hour. |
|
|
|
|
Can
not open email directly in POP3/SMTP? |
| A: |
Please
delete all the update package of “outlook express” in “add/remove
program” in “Control Panel”. |