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Current Telecom Market |
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- Open Competition after Deregulation
- Emerging Technologies Speed up Competition
- Revenue Loss is Common to all Telco Service Providers:
- International and Domestic VoIP Routing
- Price Competition on Bandwidth Offering
- High Demand from Market
- Increasing CAPEX and OPEX in New Technology Acquirement and Investment
- Fraud phone calls
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De-regulation |
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- Since 1997, de-regulation on telecom operators has been a major trend in the world
- New telecom players are coming into market with new technologies and large capitals
- Emerging global telecom players provide services cross boarder in many different countries
- Market Share, Time-to-Market, CAPEX vs OPEX, Killer Application, customer relation management …etc are the major concerns for all Telecom service providers
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Emerging Technologies |
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- Emerging Technologies in Telecom are
- Digitize all voice data
- All IP networks in the core switch
- Triple-play multimedia platform - IMS
- Optic fiber network
- Broadband wireless network
- More powerful mobile personal CPE available
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Revenue Loss |
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- VoIP Routing
- International long distance phone calls through cheaper Internet VoIP routing
- Revenue loss in international call
- Hard to investigate and prevent from international fraud crime
- Price Competition
- New players want to gain more market share by the way of pricing competition
- Highlighted Quality of Service
- More user-oriented marketing programs
- High Market Demand
- More service requests from market
- More killer applications demand
- Higher service level expectation
- Increasing CAPEX and OPEX
- More technology upgrade
- More marketing program development
- Business process re-engineering and re-organization
- Fraud and Crime Prevention
- Fraud phone calls through VoIP networks
- Cross-boarder Crime Routed by VoIP
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DG E-Detective |
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Decision Group E-Detective Tactic System |
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● VoIP Monitoring & Behaviour Analysis |
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> Solution for Telecom Service Providers:
- VoIP Monitoring/Network Behavior Recording
- Auditing and Record Keeping
- Data Retention and Archiving
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Major Features |
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- Real-time Internet Interception, Monitoring System that Captures, Decodes and Reconstructs VoIP data and Various Types of Internet Traffic
- Compliance with Many Standards like Sarbanes Oxley Act (SOX), GLBA, SEC, NASD, ETSI, CALEA, ISO 27001…etc
- Free Text Search (search by Key Words with Boolean support), Conditional Search, Similar Search and Association with Relationship Search
- Alert and Notification (Throughput, Conditional and Key Words Alert) Functions for User Behavior Analysis
- IP Tracking on Outbound and Inbound Messages
- Open ODBC Interface with Report System (Crystal Report) or Data Mining/Warehouse (Oracle or Teradata) or BI tools
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User Behavior |
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- Summary Screen on Service Type, Frequency/Quantity, Throughput/Volume
- Daily Report on Data Volume in Different Time Slot
- VoIP Call Content with Detail Related information on Call Number, routing, IP addresses of caller and receiver…etc.
- All data can be retrieved by 3rd party solutions, such as Crystal Report, Oracle, SAP, teradata, SAS and BI tools
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Behavior Report |
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Usage Report |
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VoIP Phone Interception |
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- Intercept all VoIP Phones without encryption
- Support SIP, H.323 (G.711, G.729, iLBC…etc)
- Provide IP information of caller and receiver, routing, account name…etc.
- Provide only log with IP information of caller and receiver, routing, account name…etc for Skype
- Can be integrated with AAA server for more account information
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VoIP Calls (with Play Back) |
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Play back of reconstructed VoIP audio file using Media Player
Support RTP Codec such as G.711a-law, G,711μ-law, G.726, G.729, iLBC |
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Value-added Services |
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- As Value-added Service for Telecom Subscribers
- For Residential Subscribers
- Provide Parental Network Guardian System to Home Users
- Monitor Children Internet Activities at Home
- Prevent Juvenile Crime and Child Abnormal Behavior
- For Enterprise Subscribers
- Provide Data Leakage Protection
- Provide IT Security Auditing Record
- Package Offer by 2 or 3-year Leasing Program
- Accumulated User Behavior Data can be Asset and Product for Market Survey and Advertising Companies
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Other Features of ED |
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- Support 1.2 Gbps bandwidth throughput
- Distributed deployment with Central Management System (CMS) in Telecom IDC
- Support close to 150 protocols or services
- Backup function allows user to backup the captured raw data files or reconstructed contents.
- Functions available are Bookmark, Capture File List (Comparing the content of two files), Online IP List, Authority Assignment, Syslog Server …etc
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E-Detective for Customer Relation Management |
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Advantages |
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- Take DG E-Detective for Service Differentiation and Revenue Growth by User Behavior Data
- Imperatives to Manage Unwanted Traffic in the Networks, and Spiraling Volumes of Wanted Traffic
- Track IP Routing Information on VoIP Phone
- Easy Deployment and Maintenance
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